Location: Guerra, Dominican Republic
Employment: Full-Time Preferred; Part-Time Opportunities May Also Be Available
Compensation: Hourly, Rate Dependent on Experience
Driveline Baseball, a data-driven player development organization, is seeking a CR Admin to join our new facility in Guerra, Dominican Republic.
Our Guerra location will operate as Driveline’s fourth fully integrated facility alongside Kent, WA, Tampa, FL, and Scottsdale, AZ. This role will work closely with our Customer Relations Team, Facility Operations, and numerous other teams to deliver consistent high level customer service and athlete experience across locations.
Key Functions and Responsibilities:
- Ensure all operations run smoothly across the facility.
- Answer customers via phone and email.
- Maintain facility training schedule.
- Check athletes in.
- Ensure required paperwork is filed for athletes.
- Manage both the day to day tasks and the higher level administrative responsibilities.
- Maintain a high standard of service.
- Resolve escalated issues.
- Communicate fluently in both Spanish and English.
- Collaborate effectively with trainers, coaches, athletes, and team personnel.
- Be eager to learn and grow in a fast-paced, high-performance environment.
- Be adaptable, resourceful, and comfortable helping build systems and culture at a new facility.
Requirements:
- Professional fluency in both Spanish and English.
- Proven experience in customer relations or facility management.
- Ability to handle customer complaints discreetly and objectively.
- Strong leadership and communication skills.
- Excellent problem-solving abilities and a proactive approach to task management.
- Commitment to continuous improvement and delivering an exceptional athlete experience.
- Excellent "feel" — the mix of empathy, common sense, and likability that makes people trust you.
This position offers an exciting opportunity to play a significant role in the operations and development of our Customer Relations initiatives, with a focus on optimizing processes, improving service quality, and leading our CR team.
Why Join Us?
This position offers an opportunity to work at Driveline’s newest facility in one of the world’s most important baseball development regions. You’ll work with athletes across a wide range of levels while gaining hands-on experience with Driveline’s technology, assessment systems, and player development methodologies.
You’ll also collaborate directly with Driveline coaches, sports scientists, and staff across our U.S. facilities while helping establish the culture and training environment in Guerra.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.