Join the Team.
At KC Current, everything we do is in service of our fans, partners, community, and players. Our employees are stewards of that responsibility, working together to elevate the game and deepen our connection to Kansas City and beyond. With a best-in-class training facility and one of the first stadiums built specifically for a women’s sports team, KC Current is writing the next chapter with world-class talent and ambition.
Our employees are a team of competitive, passionate, and driven people who are dedicated to this sport, this team, and this community. We aim high, embrace challenges, and take action to get it done. We believe great things happen when we are united. We are seeking individuals who want to march on this mission with us as the world’s eyes are watching. We are making history in Kansas City and desire like-minded, high energy, driven individuals to join us on our journey.
Who are we hiring?
The Coordinator, Retail Systems supports the systems, processes, and logistics that power the KC Current retail business. This role is responsible for maintaining accurate product data across Shopify, Retail Cloud, and other retail platforms; supporting fulfillment and customer service operations; coordinating inventory movement between locations; and identifying opportunities to improve efficiency across retail systems and workflows.
This position is ideal for a highly organized, detail-oriented individual who enjoys technology, learns new systems quickly, and thrives in a fast-paced environment. The successful candidate will be a versatile team member who can move seamlessly between system administration, customer service, logistics coordination, and retail operations support.
What will you do?
Retail Systems Administration
- Maintain product information across Shopify, Retail Cloud, and other retail platforms.
- Create, update, and audit product listings, collections, categories, and product attributes.
- Organize and maintain Shopify backend systems, including files, menus, collections, navigation structures, and digital assets.
- Ensure pricing, inventory information, imagery, product descriptions, and product data remain accurate and current.
- Add and maintain ADA-compliant alt text and accessibility information across digital retail platforms.
- Assist with implementation and testing of new retail technologies, applications, and platform enhancements.
- Monitor retail systems and workflows to identify process improvements and efficiencies.
Product Data & Digital Merchandising
- Build and maintain product listings for new merchandise launches.
- Assign related products, collections, categories, and merchandising attributes.
- Maintain product specifications including sizing, materials, care instructions, feature highlights, and shipping details.
- Support SEO optimization by maintaining metadata, descriptions, tags, and other product information.
- Organize product photography and digital asset libraries.
- Ensure consistency of product information across all retail channels and systems.
Retail Operations & Logistics
- Coordinate inventory and product movement between retail locations, warehouse facilities, events, and mobile retail operations.
- Support fulfillment of online orders and buy-online-pickup orders.
- Monitor customer pickup orders and coordinate customer communications and follow-up reminders.
- Assist with shipping, packaging, freight, and fulfillment process improvements.
- Research cost-effective packaging options and recommendations for shipping optimization.
- Support inventory audits and reconciliation efforts between retail platforms and inventory systems.
- Assist with receiving merchandise shipments and maintaining inventory organization.
Event & Mobile Retail Support
- Assist with scheduling and coordination of retail operations for events, matchdays, community appearances, and mobile retail activations.
- Support the setup, operation, and breakdown of retail activations as needed.
- Coordinate transportation of merchandise and supplies between locations.
- Operate company vehicles, including box trucks, when required and appropriately authorized.
Customer Service
- Serve as a front-line resource for online retail customer inquiries.
- Manage and respond to Shopify Inbox/live chat inquiries during business hours.
- Assist customers with online orders, shipping questions, returns, exchanges, and pickup requests.
- Identify opportunities to improve customer communication and enhance the retail experience.
Reporting & Continuous Improvement
- Monitor online store performance and retail operational metrics.
- Track and report on customer service trends, shipping costs, fulfillment performance, and system accuracy.
- Research and recommend opportunities to improve efficiency, customer experience, and retail processes.
- Document processes and support the creation of operating procedures for retail systems and workflows.
What do you need to succeed?
Required
- Bachelor's degree preferred, or equivalent combination of education and relevant experience.
- 1-3 years of experience in retail operations, e-commerce, inventory management, logistics, customer service, business operations, or related fields preferred.
- Experience with Shopify, Retail Cloud, POS systems, inventory systems, or similar technology platforms is preferred.
- Strong technical aptitude and ability to learn new systems quickly.
- Proficiency in Microsoft Office and Google Workspace.
- Exceptional attention to detail and organizational skills.
- Ability to prioritize multiple projects and deadlines simultaneously.
- Strong written and verbal communication skills.
- Valid driver's license with acceptable driving record.
Preferred
- Experience with Shopify administration.
- Experience with inventory or retail management systems.
- Experience supporting fulfillment, shipping, or logistics operations.
- Experience in customer service environments.
- Experience working in sports, entertainment, retail, or hospitality is helpful but not required.
Special requirements of the Job:
- Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts) and holidays.
- Ability to monitor company communications and respond to time-sensitive matters with senior executives.
- Must be able to stand, walk, and move around the venue for extended periods of time, often during events or facility setup and breakdown.
- Ability to lift and carry up to 50 pounds as needed for event setup, equipment management, or assisting with operational needs.
- Requires occasional bending, squatting, and reaching overhead to handle various tasks related to facility management, equipment, and event preparation.
- Must be capable of working in physically demanding environments, including navigating stairs, ramps, and elevated platforms during venue conversions.
- Ability to work outdoors continuously for extended periods of time in all weather conditions
We value diversity and seek world-class employees of all backgrounds. We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, we comply with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.