Coordinator, Client Services - Brooklyn Basketball

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement.   

As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes BK Mag, Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.   

Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.  

We are guided by our core values: 

• Integrity: Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
• Care: Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset: Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability: Deliver on our word, take responsibility for our actions, and work in the interest of our team.

SUMMARY

Brooklyn Basketball brings the Brooklyn Nets and New York Liberty together to establish a community-first basketball experience. Our goal is to grow the game for participants of all ages through professionally-led clinics and camps, community-focused events, instructional videos, unique basketball content and much more. Brooklyn Basketball is seeking a highly motivated, organized, and client-focused Client Services Coordinator. This role will support rental events and client experiences across the Brooklyn Basketball Training Center and other designated facilities.

The Coordinator, Client Services - Brooklyn Basketball will report to the Director of Business Operations, Brooklyn Basketball, and will play a key role in managing rental client relationships and coordinating the planning, organization, execution, and follow-up of facility rental events.

WHAT YOU WILL DO

• Serve as the primary point of contact for facility rental clients, building strong relationships and providing exceptional service throughout the planning, execution, and post-event experience.
• Lead end-to-end event coordination by managing schedules, attendance, equipment, staffing, technology, signage, and other event requirements while collaborating with clients and internal partners to ensure successful execution.
• Conduct client walkthroughs, develop event plans and operational checklists, communicate event requirements to internal teams, and support onsite event operations, including real-time issue resolution and client support.
• Manage rental administration, including calendars, event records, contracts, certificates of insurance, invoices, waivers, feedback, and other required documentation.
• Partner with Sales Associates and internal departments to ensure a seamless transition from booking through event delivery while identifying opportunities for repeat business and continued client engagement.
• Contribute to the ongoing improvement of rental operations, processes, and service standards through accurate reporting, documentation, and client feedback analysis.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the coordinator a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

WHAT YOU WILL BRING

• Bachelor’s degree required.
• 1-2 years of professional experience in client services, account management, hospitality, or a related field preferred.
• Strong client service instincts with the ability to build relationships and communicate professionally with a wide range of clients and stakeholders.
• Excellent time management, organizational, and project management skills, with the ability to manage multiple events and deadlines simultaneously.
• Excellent verbal, written, and interpersonal communication skills, exuding a high level of energy and enthusiasm.
• Proficiency in Microsoft Office and related software; experience with Salesforce or comparable CRM is preferred.
• The availability to attend required events as an essential function of the position, including the ability to work evenings and weekends as needed.

WHO YOU ARE

• Thrives working in a collaborative, client-facing, and fast-paced team environment.
• Passionate about the culture of sports as a vehicle through which to lift people up.
• Possesses strong client service and communication skills and the ability to manage relationships respectfully across multiple levels.
• Maintains a “can do” and coachable attitude on a consistent basis.
• Proactive by nature, with a solution-oriented approach to anticipating client needs and resolving challenges.
• Shows strong attention to detail, conflict resolution, problem-solving, and decision-making skills, along with the ability to adapt to changing event needs.
• Able to perform at a high level in high-pressure environments and under time constraints.
• Diligent, organized, accountable, and able to work autonomously across business, facility, and event operations.

COMPENSATION

$66,500 - $68,500

Full-time employees are eligible for a robust slate of total rewards, including:

• Bonus eligibility
• Medical, dental, and vision coverage; HSA and FSA eligibility
• 401k Employer Match at 4%
• Competitive PTO policy & Company Holidays
• Parental leave policy eligible after 6 months of service
• Access to events at Barclays Center, subject to ticket availability
• Free lunch onsite Monday - Thursday; onsite barista bar
• And more!

WORK ENVIRONMENT

The incumbent will work across an office and facility environments and will be required to travel to various areas within the NYC Metro Area to attend community events, clinics, etc. This role will require commitment to work hours on evenings and weekends.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.