Business Operations Intern

Summary

The Business Operations Intern supports multiple departments within the Rochester Americans organization through a combination of gameday responsibilities and office-based assignments. Reporting to the Director of Game Presentation, this position plays an active role in enhancing the fan experience at home games while also assisting with projects and initiatives across Ticket Operations, Marketing, Business Development, Public & Community Relations, Game Presentation & Operations, and Creative Services.

This role offers hands-on experience in professional sports business operations through a blend of event execution, administrative responsibilities, fan engagement, and special projects. During home games, the intern will frequently serve as a member of the Amerks Game Presentation promotional team while also supporting other departments as organizational needs require.

Duties & Responsibilities 

• Assist in the implementation and execution of all in-arena game presentation activities for the Rochester Americans including but not limited to: promotions on and off the ice, anthems, color guard, pre and/or post-game ceremonies, intermission entertainment, handouts, and mascot duties for the Rochester Americans and special events outside of game nights.
• Serve as Amerks ambassadors at all home games.
• Energize and engage the fans by playing an active role in all in-game entertainment (chants & cheers) and interact with fans of all ages.
• Greeting all members and guests as they enter the arena and thank them as they exit.
• Work with a team to execute all game day elements of the Rochester Americans Game Presentation strategies and promotions.
• Take part in pre-game preparation, in-game implementation, and post-game duties to effectively complete assigned tasks.
• Participate in fan interaction with and without team mascot.
• Answer all fans questions accurately and professionally to enhance their experience.
• Assist other departments with game-day initiatives as assigned.
• Promote a positive fan experience and work as part of a creative team.
• Assist with other Amerks initiatives, promotions, events and programs in and out of the arena when necessary.
• Maintain upmost confidentiality.
• Other duties as assigned.

Minimum Qualifications for the Position:

• Candidate must be at least 18 years of age 
• Pursuing a High Education degree – Associates/Bachelors/Masters
• Attendance at all home games and special events for the entire Amerks season
• Ability to work office hours Monday through Friday as needed
• Ability to work non-traditional hours including nights, weekends, and holidays as needed

Critical Competencies

• Strong communication skills
• Flexible and adaptive in a fast-paced environment
• Critical thinking and problem-solving skills
• Ability to work well independently and within a team
• Organized & detail oriented
• High-energy personality with confidence to encourage others to get loud, chant, and have fun

Internship Program Benefits

• Monthly Professional Development Workshops focused on department overviews, workplace skills, and industry insights.
• Mentorship Program with the option to be paired with an organizational mentor for guidance and professional support throughout the internship.
• Job Shadowing Opportunities across departments to gain exposure to different roles and career paths within the organization.
• Career Preparation Resources: Resume reviews and mock interviews to strengthen job search and interviewing skills.

Compensation & Hours

This role pays $16.00 an hour. This is a part-time role and must have the flexibility to work extended hours, evenings, weekends and holidays.  This is a temporary position for the 2026-2027 season.

Work Environment & Physical Demands. 

This internship operates in both an office setting and in a live events setting.  Live event coverage does consist of being around loud stadium noises and crowds.

Candidate must be able to perform physical tasks such as lifting and moving boxes up to 20 pounds. 

Rochester Hockey, LLC is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.