Position: Box Office Ticket Seller
Reports To: Box Office Manager
FLSA Status: Part-Time, Non-Exempt
Department: Box Office
Pay: $21.00/hour
Position Summary
The Box Office Ticket Seller provides exceptional guest service while assisting guests with ticket purchases and related transactions for events at Golden 1 Center. This position is responsible for accurately processing ticket sales, handling electronic payments, and creating a positive experience for every guest.
Key Responsibilities
- Provide outstanding customer service while assisting guests with ticket purchases, exchanges, and general event information.
- Answer guest questions regarding event schedules, seating, pricing, venue policies, and ticket availability.
- Resolve guest concerns professionally and escalate complex issues to the Box Office Manager as appropriate.
- Ensure accuracy and accountability when handling tickets and confidential guest information.
- Maintain a clean, organized, and professional work area.
- Perform other duties as assigned.
Minimum Qualifications
- High school diploma or equivalent preferred.
- Previous cash handling, retail, customer service, or ticketing experience preferred.
- Strong communication and interpersonal skills.
- Basic computer proficiency and ability to learn ticketing software.
- Excellent attention to detail and accuracy.
- Ability to work evenings, weekends, holidays, and select daytime hours based on event schedules.
- Ability to remain professional and provide exceptional guest service in a fast-paced environment.