Ice Crew Team Member: $17.50/hour

Position Summary: The Ice Crew Team Member supports the Arena Ice Operations Department by executing ice-related events and assisting in the preparation, maintenance, and upkeep of the ice surface. This role involves hands-on work with ice resurfacing equipment, event setup, and ensuring a safe and professional-quality ice environment for all users.

Responsibilities/Essential Functions:

• Skate in a coordinated formation to shovel snow and slush from the ice during television timeouts, overtime, and shootouts.
• Complete ice clearing within 60–90 seconds to avoid interrupting gameplay.
• Assist with lifting, moving, and securing hockey nets.
• Support hat-trick clean-up and other on-ice tasks as needed.
• Set up and tear down carpets, props, and equipment for pre-game, intermission, and post-game activities.
• Assist with removing advertising decals from rink boards and perform light maintenance (e.g., cleaning water spots off the glass).
• Replace and refill water bottles on home and visitor benches, penalty boxes, and goalie stations.
• Ensure bench areas are clean, stocked, and game-ready.
• Participate in in-game promotions, sponsor activations, and photo opportunities.
• Represent the organization professionally in front of large crowds and during media appearances.
• Arrive at the arena in full uniform and skates, at least one hour before puck drop.
• Attend the mandatory Ice Operations pre-game meeting 45 minutes before game time.
• Report any ice surface issues or rink board damage to Zamboni drivers and Ice Technicians.
• Collaborate with the Ice Operations team to ensure the ice meets NHL and PWHL standards and is safe for play.
• Perform other duties as assigned.

Position Requirements:

Formal Education & Certification:

• Must be at least 18 years of age.

Knowledge & Experience:

• Advanced skating ability required. Skating ability will be assessed during the hiring process.
• Experience playing high school hockey, post-high school experience preferred.
• Experience working in an ice arena setting is preferred.

Personal Attributes:

• Customer-focused mindset with a commitment to delivering exceptional service.
• Collaborative team player who thrives in a fast-paced, service-oriented environment.
• Always maintains a professional appearance and demeanor.
• Adaptable and resilient, able to respond effectively to frequent changes and shifting priorities.

Work Conditions:

• Required to work a minimum of four (4) games per month. One shift must be a PWHL Frost game, and two shifts must be weekend shifts. In addition, work on most of both the PWHL Frost and Wild playoff games.
• Must be able to work non-traditional hours, including evenings, early mornings, weekends, and holidays, based on the event schedule.
• Physical requirements include sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, lifting, grasping, etc. 
• Ability to lift up to 30 pounds.
• Ability to work in an ice arena involves a cooler work climate with wet and slippery surfaces.
• Ability to skate, stand on skates, twist, grasp, and lift snow and slush.

• Must have access to hockey skates that are in good condition.
• Wear uniforms provided by the Minnesota Wild, Grand Casino Arena or TRIA Rink   
• ID badges must be visible while in the facility (but not on the ice) 
• Uniforms and ID badges should be worn for work purposes only. 

ADA/EEO Statement:

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.