Account Manager, Season Ticket Member Services

JOB SUMMARY: The primary responsibility of this position is to interact with season ticket holders of the Denver Broncos via phone, email, chat and in person. The position will provide service outreach and education to all season ticket members throughout the year.

DUTIES AND RESPONSIBILITIES: 

Providing world-class customer service to all Denver Broncos season ticket members and patrons by:

• Average 50-70 account touchpoints per day to build positive client relationships through phone calls, emails, messaging, handwritten notes, face to face engagement, in-seat visits, and client office visits
• Perform gameday and non-gameday event responsibilities while executing outlined strategy and techniques assigned by leadership
• Maintaining accurate and thorough records of all activity in identified ticketing systems and customer relationship management systems
• Drive Third Party Event (3PE) revenue by cross selling concerts and special events to Season Ticket Members
• Consistently exceeds non-revenue metric expectations
• Meet and exceed service levels, standards, and company values
• Actively participate in season ticket member and organizational events
• Collaborate with internal and cross departmental teammates to execute organizational initiatives
• Assist in fulfilling member benefits, amenities, and service initiatives
• Anticipate, respond, and resolve all customer complaints and requests in a professional manner, ensuring that each interaction results in a positive touchpoint for each client

MINIMUM REQUIREMENTS:

• Bachelor’s degree
• 6-12 months of sports ticket sales and / or customer service preferred
• Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule

PREFFERED QUALIFICATIONS: 

• Working knowledge in the use of computerized ticketing software (Archtics, TM Host)
• Proficient with Microsoft Office
• Sales & Customer Service experience speaking to customers i.e., over the phone, online, and in person
• Extensive understanding of the latest in ticket technology, including online account management and mobile applications
• Working knowledge of Microsoft Dynamics CRM preferred
• Self-motivated and solutions oriented
• Excellent problem-solving skills and ability to multi-task
• Detail oriented with strong prioritization and organization skills
• Exceptional verbal and written communication skills

In accordance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $40,000 - $45,000.

This posting is anticipated to close on September 6th. Applications may be reviewed on a rolling basis, and the employer reserves the right to close the application window early if a qualified candidate pool is established.