2027 Game Day Merchandise Staff Job Description
Status: Part-Time
Reports: Seasonal Game Day Staff Manager, Director of Merchandising, Merchandise Coordinator
Non-Exempt
Job Description
Contact regarding interviews to begin December 1, 2026.
The North Carolina Courage, which plays in the National Women’s Soccer League, is seeking part-time, seasonal Merchandise Staff. This position will be selling and promoting merchandise to fans attending on game days as well as providing these patrons with outstanding customer service. Come join our team to be part of an exciting atmosphere on game days!
KEY JOB RESPONSIBILITIES
Merchandise
- Assist with setup of merchandise areas at the stadium for efficiency and presentation.
- Sell and promote merchandise to fans throughout the game.
- Receive and act on complaints from guests. Contact a supervisor or manager if needed.
- Knows the layout of the stadium to direct guests.
- Knows weather and emergency protocols. Provides direction in a calm manner to fans in the event of an emergency (ex: lightning delays)
- Know and understand all North Carolina Courage policies and procedures relating to fan interaction and game days.
- All employees must practice safe work habits to ensure event production on game days is as efficient and safe as possible.
QUALIFICATIONS
- Prior retail experience preferred
- Must be able to work nights, weekends, and holidays based on the event schedule.
- Must be able to work at least 80% of home games for the NC Courage throughout the 2027 season.
- Must be able to work outdoors in varying weather conditions.
- Must establish and maintain effective working relationships with employees, fans, and other office staff.
- Must be able to follow written and verbal instructions and communicate effectively.
- Provide excellent customer service and interactions with fans to ensure they are maximizing their game day experience enjoyment.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met or may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job requires regularly lifting/pushing up to 25 pounds and occasionally lifting/pushing more than 50 pounds or exerting heavy force, in a wide disparity or environmental conditions. The job involves standing, stooping, bending, lifting, pushing, etc.
OUR VALUES
We hire through the lens of our Club Values:
Integrity – Transparent, trustworthy relationships with our fans and ourselves.
Community – Creating a sense of belonging in a diverse, inclusive environment
Accountability – Responsible for our words, our actions, and our results.
Respect – Regard for treating others with dignity and acceptance.
Excellence - Strive towards greatness in ourselves, club, and community and culture.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.