Ticketing Operations Specialist

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together.  If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION 

This role supports ticketing operations to deliver an exceptional guest experience. Responsibilities include managing event builds, ticket inventory, payment plans, and renewal programs; ensuring functionality of online account tools; generating reports; and assisting with CRM integration and marketing communications. The position also provides customer support, resolves ticketing issues, and liaises with internal teams and vendors. Flexibility to work evenings and weekends is required. 

KEY ACCOUNTABILITIES 

• Build and maintain events within the ticketing system all teams (NHL, WHL, NLL, AHL).
• Create and manage ticket renewal programs and game pack design.
• Ensure the effective use and delivery of technology to enhance the guest experience.Build and maintain events within the ticketing system for all teams (NHL, WHL, NLL, AHL).
• Manage and ensure functionality of online account manager for ticket packages, payment plans, wallet configuration, additional revenue sources and customer experience.
• Manage and maintain ticket inventory across all events.
• Act as liaison for internal departments, vendors, accounting, and service issues, including game day and season ticket receivables.
• Respond professionally to customer inquiries and concerns to ensure client satisfaction.
• Troubleshoot internal and external ticketing issues.
• Complete and submit accurate game reports.
• Prepare and process ticket packages and payment plans, including monthly season ticket and game pack plans.
• Support proactive programs to encourage renewals through multiple contacts.
• Assist execution and delivery of subscriber communication and marketing initiatives.
• Assist in maintaining and developing the ticketing system to meet organizational needs.
• Assist in the training and monitoring of the Calgary Stampeders ticket operations and processes.
• Assist in integrating ticketing systems with CRM.
• Active participation in the Safety Program and adherence to all safety rules.
• Work evenings and weekends as required as the ticket operations representative.
• All other duties as required.

THE INDIVIDUAL 

The ideal candidate will have the following background:

• Diploma or an equivalent combination of education and experience will be considered.
• A minimum of 5 years of experience in ticketing operations and inventory management;
• Strong knowledge of Microsoft Office, specifically Microsoft Excel;
• Familiarity with Ticketing and Ticketmaster Archtics;
• Ability to work well under pressure with a strong attention to detail;
• Ability to thrive in a fast paced environment;
• Strong organizational and interpersonal skills;
• Strong customer service skills;
• Ability to adapt to change with strong troubleshooting and problem solving capabilities;
• Schedule availability to work flexible hours

This position will remain open until 3:00pm Friday, November 13th, 2026. 

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation