Team Store Manager
Wichita Turbo Tubs | Wichita, Kansas
Position Type: Full-Time, Hourly
About the Wichita Turbo Tubs
The Wichita Turbo Tubs are a professional Minor League Baseball team committed to delivering affordable family entertainment, creating memorable fan experiences, and building a strong connection with the Wichita community. We believe baseball should be fun, energetic, and a little different, and our team store is an important part of bringing that identity to life.
We are looking for a motivated, organized, and customer-focused Team Store Manager to lead the day-to-day operations of our retail store and help grow merchandise sales throughout the season and beyond.
Position Overview
The Team Store Manager is responsible for the daily operation, presentation, and performance of the Wichita Turbo Tubs team store. This individual will oversee inventory, merchandise displays, sales transactions, purchasing coordination, and customer service while creating an enjoyable shopping experience for fans.
The ideal candidate is hands-on, detail-oriented, comfortable working in a fast-paced environment, and passionate about retail, merchandise, and customer service. This position requires flexibility to work evenings, weekends, holidays, and all scheduled home games, along with select stadium events throughout the year.
Key Responsibilities
Retail Operations
- Manage the daily opening, closing, and overall operation of the team store.
- Provide excellent customer service and ensure fans have a positive shopping experience.
- Operate the point-of-sale system, process transactions, and maintain accurate sales records.
- Maintain a clean, organized, and visually appealing store environment.
- Ensure appropriate staffing and store coverage during games and events.
Merchandise and Inventory Management
- Monitor inventory levels, track sales trends, and identify popular merchandise and replenishment needs.
- Assist with merchandise selection, ordering, purchasing, and vendor coordination.
- Receive, organize, price, and merchandise incoming inventory.
- Conduct regular inventory counts and help maintain accurate inventory records.
- Develop creative merchandise displays that reflect the Turbo Tubs brand, promotions, and current trends.
- Identify opportunities to introduce new merchandise, improve product selection, and increase per-capita spending.
Sales and Business Performance
- Work toward retail sales goals and help maximize merchandise revenue.
- Monitor sales performance and provide regular updates on inventory, sales trends, and business opportunities.
- Identify opportunities to increase merchandise sales through promotions, game-day activations, and special events.
- Help manage merchandise sales outside the physical team store when needed, including stadium events and community appearances.
- Assist with online merchandise sales and fulfillment, if applicable.
Game-Day and Event Support
- Prepare the team store for each home game, ensuring merchandise, displays, and staffing are ready before gates open.
- Adjust store operations to accommodate attendance, promotions, giveaways, and special events.
- Coordinate with ticketing, marketing, sponsorship, and stadium operations staff as needed.
- Support merchandise needs for theme nights, specialty jerseys, promotional items, and other team initiatives.
- Assist with additional retail or event-related responsibilities as needed.
Leadership and Administration
- Train and supervise part-time team store staff and seasonal employees, as applicable.
- Establish expectations for customer service, sales, store cleanliness, and accountability.
- Maintain accurate records for inventory, sales, purchases, and other retail expenses.
- Follow company procedures for cash handling, loss prevention, and inventory control.
- Perform other duties as assigned to support the success of the organization.
Qualifications
- Previous retail, merchandising, or customer service experience preferred.
- Previous retail management or supervisory experience is a plus.
- Strong communication, organization, and customer service skills.
- Comfortable working with point-of-sale systems, inventory software, and basic Microsoft Office or Google Workspace applications.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Strong attention to detail, especially with inventory, transactions, and store presentation.
- Willingness to work a flexible schedule, including nights, weekends, holidays, and all scheduled home games.
- Ability to stand and walk for extended periods and lift, carry, and move merchandise and inventory as needed.
- A positive attitude, team-first mindset, and willingness to pitch in wherever needed.
What We're Looking For
We want someone who takes ownership of their store, enjoys interacting with fans, and understands that merchandise is more than just a product — it's a way for fans to connect with their team.
The right person will be proactive, creative, dependable, and motivated to grow the business. They should be comfortable balancing the details of inventory management with the energy and unpredictability of professional baseball. Most importantly, they should enjoy being part of a team and contributing to the overall fan experience.
Work Environment and Schedule
This position is based at the Wichita Turbo Tubs' home ballpark in Wichita, Kansas. The role combines traditional retail responsibilities with game-day operations and special events.
A flexible schedule is required, with the heaviest workload occurring during the baseball season. Additional hours may be needed for concerts, stadium events, inventory preparation, and other organizational activities.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.