Retail Supervisor - Baltimore Orioles Team Store

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Supervisor will play a critical role in contributing to business growth, elevating fan experiences, and delivering measurable impact. This role will help strengthen the fan connection, support business performance, and contribute to how we serve hundreds of millions of fans worldwide.

ROLE OVERVIEW

The Retail Supervisor plays a critical role in the store and/or venue assisting the leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events. The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support. 

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

• Drive sales results by consistent execution of daily operations

• Support back-of-house operations; maintain stockroom organization.

• Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA

• Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)

• Work with Retail Associates to ensure an exemplary fan experience.

Ownership & Execution (Determined & Relentless Mindset)

• Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)

• Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead)

• Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.

• Encourages and models Fanatics Values

• Perform Manager on Duty responsibilities.

Innovation & Problem Solving (Entrepreneurial Spirit)

• Identify opportunities to improve processes, products, or fan experiences

• Apply creative thinking and new approaches to solve complex challenges

• Act with urgency and adapt quickly in a fast-paced, high-growth environment

Team & Leadership Impact (Build Championship Teams)

• Collaborate cross-functionally to drive shared goals and team outcomes

• Build strong partnerships across the organization to deliver results

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes

• Use data and digital tools to inform decisions and enhance performance

• Demonstrate curiosity and adaptability in adopting new technologies and ways of working

• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• 2+ years of retail, customer service, or hospitality experience required

• Prior leadership or supervisory experience required

• Possess a fun, outgoing, confident, professional demeanor

• Ability to work well with all levels of management, build partnerships, and coach teams

• Ability to anticipate and solve problems and act decisively

• Ability to represent Fanatics/League/Team values and standards

• Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure

• Strong communication, literacy, and numeracy skills

• Ability to work independently and responsibly in a fast-paced environment

• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours during games and events

• Ability to stand for extended periods and lift/move stock as needed

• Comfortable learning and using retail technology and digital tools (POS, inventory, scheduling systems); adapts quickly to new systems

• Ability to serve as Manager on Duty, including opening/closing procedures and cash handling; must be eligible to pass a background check

Education:

• Relevant degree or equivalent combination of education, training, and work experience

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

The salary range for this position is $19.71-$24.04 per hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determinnig base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.