Job Title: Premium Sales & Service Events Specialist
Department: Premium Sales and Service
Job Reports To: Senior Director, Premium Service
Status: Exempt
Overview: We are seeking a highly organized and dynamic Sales & Service Events Specialist to lead the development and execution of engaging events for our valued Smashville Loyal, Premium, and Corporate Partners. This Sales & Service Events Specialist is pivotal in managing client and team member event experiences, managing the Smashville Rewards loyalty program, and acting as a liaison between leadership and various stakeholders. The ideal candidate will have a passion for event management, excellent communication and organization skills, and be a strong collaborator.
CORE JOB RESPONSIBILITIES:
- Smashville Loyal, Premium, and Partner Event Planning and Execution
- Client Experience
- Event Operations and Logistics
- Leadership Liaison
MAJOR RESPONSIBILITIES/ACTIVITIES:
- Lead event management and development for Smashville Loyal, Premium, and Corporate Partner events.
- Conduct site visits and on-site meetings to assess and coordinate event logistics.
- Coordinate all guests experience details, including parking, arrival, programming, and departure for each planned event.
- Establish and maintain vendor relationships including but not limited to food and beverage, security, event night staff, sponsorship, ticket sales, facility operations to ensure high-quality event execution
- Oversee overall event management, including all day-of-event operations such as on-site setup, vendor load-in, event communication, and coordination of event clean-up and tear-down.
- Work closely with the Marketing Team to execute annual featured events such as Smashville Loyal Fan Fest, Annual Team Event, NHL Draft Party, and others as assigned.
- Collaborate with Ticket Sales Leadership and the Guest Experience team to execute a 12-month calendar of 20+ on-site and off-site events, including the development and implementation of Smashville Loyal event experiences that align with membership tier offerings, drive engagement, and support member retention.
- Manage and execute ongoing premium and partner events, Suite Menu Preview Event, Premium Member Golf Outing, Season Kick-Off, Holiday Celebration, and End of Season Celebration.
- Assist with internal and company-wide events including culture-building and sales contest events as well as company-wide initiatives in collaboration with GUIDER, Foundation, and Marketing teams.
- Lead efforts in building event communication and RSVP management for each assigned event.
- Oversee event budgets, including sourcing and purchasing bookings, rentals, food and beverages, gifts, and other event-related expenses.
- Collaborate with Premium and Partnership Leadership on client trips during in-season, playoffs/finals, and off-season periods.
- Serve as the liaison among leadership team members and stakeholders of the planned events and trips.
- Maintain strong interdepartmental relationships across the organization, including but not limited to Sales and Marketing staff, Hockey Operations, Guest Services, designated event managers, and Arena Operations.
- Perform other duties as assigned.
MINIMUM REQUIREMENTS
- Candidate must have three (3) years of relevant experience.
- Four-year (4) Bachelor’s degree from an accredited college or university required.
- Strong existing client relationships and event experience required.
- Demonstrated ability to establish and cultivate long-lasting client relationships.
- Excellent people skills and an ability to interact effectively and in a professional, diplomatic, and mature manner with internal and external clients at all levels are a must.
- Ability to effectively lead and motivate a team of service professionals.
- High level of initiative, inner drive and attention to detail.
- Candidate must have problem solving skills as well as excellent communication and presentation skills.
- Candidates must be able to meet tight deadlines and work effectively in a high-pressure environment.
- The selected candidate must be able to work evenings, weekends, and holidays as required.
- Ability to work unsupervised, exercise sound judgment and decision-making, and function both independently and as a team member.
- Possess a valid driver’s license, possess a suitable driving history and be insurable by the Nashville Predators’ insurance carrier.
- As a condition of employment, qualified applicant will be subject to a background check, including criminal history, character references, previous employment verification and driving history.
ESSENTIAL PHYSICAL FUNCTIONS:
- Physical activities include sitting, walking, and standing for prolonged periods of time, as well as bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing and handling of materials.
- Ability to move about the arena and navigate staircases frequently.
- Ability to speak and communicate clearly with others.
- Ability to work in cold temperatures on occasion.
- Ability to lift and carry a minimum of 20 lbs.
- High finger dexterity.
- Excellent speaking and listening skills, requiring the perception of speech.
EQUIPMENT USED:
- PC-based desktop; laptop.
- Company-issued cell phone.
- Multi-line phone system.
Preds Perks: In addition to medical, dental, vision, and life insurance, all full-time employees of the Nashville Predators and entities are eligible for Preds Perks. These currently include the following: Competitive pay, referral bonuses, 401K eligibility, priority access to event presales, tickets to events (when available), Nashville Locker Room (pro shop) discount, premium pay for overnight shifts, 19+ days of paid time off each year, Ford Ice Center programming discount, on demand pay, and bonus potential.
Equal Opportunity Employer: Nashville Predators is an equal opportunity employer. The organization does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, veteran status, or disability status, genetic information, or any other applicable federal or state protected classification. The organization celebrates diversity and is committed to an inclusive environment for all employees.
In order to ensure reasonable accommodation for individuals protected by the Americans with Disabilities Act, as amended, applicants that require accommodation in the job application process may contact our Recruitment Team at [email protected] to request an accommodation.