Manager, Ticket Sales

About OEG Sports & Entertainment:

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to WIN. ON and OFF the ICE.

About the Role:

The Manager, Consumer (B2C) Ticket Sales is responsible for leading and developing a high-performing sales team focused on driving revenue through individual ticket products, including Season Seats and Partial Plans for the Edmonton Oilers and Edmonton Oil Kings.

This role is accountable for executing high-volume sales strategies, optimizing inbound and outbound sales channels, and building a structured, performance-driven environment that maximizes activity, conversion and overall revenue.

Your Focus in this Role:

• Lead, coach, and develop two teams of Consumer Ticket Sales Account Executives (Oilers and Oil Kings)
• Drive team performance against revenue targets, conversion rates, and activity KPIs
• Oversee inbound and outbound sales efforts across Season Seats and Partial Plans
• Establish and reinforce a structured sales process focused on efficiency and conversion
• Conduct regular 1:1 coaching sessions, call reviews and performance evaluations
• Monitor sales funnels, lead flow and conversion metrics to identify optimization opportunities
• Partner with Marketing to align campaigns and lead generation strategies
• Ensure strong utilization and accuracy within CRM systems
• Identify opportunities to improve sales scripts, training programs and customer experience
• Foster a high-energy, competitive and team-oriented sales culture
• Attend Oilers and Oil Kings games to assist with in-game activations, customer visits and manager-on-duty responsibilities

Who You Are:

• You are a results-driven sales leader with a passion for coaching and team development
• You thrive in a high-volume, fast-paced sales environment
• You are highly organized and process-oriented with strong attention to detail
• You are data-driven and use metrics to guide decision-making
• You are customer-centric and focused on delivering exceptional fan experiences
• You are an effective communicator who can motivate and inspire a team
• You are both competitive and collaborative in your leadership approach
• You understand that the professional sports & entertainment industry often results in non-traditional working hours (evenings, weekends, holidays)

Education, Experience and Skills:

• Minimum 3+ years of sales experience
• Minimum 2+ years in a sales leadership role
• Post-Secondary Degree or Diploma is an asset
• Experience in sports, entertainment, or hospitality sales is an asset
• Strong leadership presence and ability to motivate high-activity sales teams
• Comfortable managing high volumes of leads and fast sales cycles
• Strong analytical and problem-solving skills
• High level of accountability and ownership

What’s in it for you?

• 100% Employer Paid Benefits + RSP Matching Program
• Oilers, Oil Kings, and Live Entertainment Ticket Options
• Healthcare and Lifestyle Spending Account Options
• On-Site Parking and Transit Allowance
• On-Site Gym
• Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
• Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.

Stay in Touch!

Official Edmonton Oilers Website | NHL.com

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