Hospitality Operations Manager

The Timber Rattlers, located in Appleton, Wisconsin (between Green Bay and Milwaukee), are a highly respected team in Minor League Baseball and the High ‘A’ affiliate of the Milwaukee Brewers.  The Timber Rattlers are locally and nationally recognized from a marketing and operations standpoint and the Appleton community is recognized as a great place to live, work and play.  The Wisconsin Timber Rattlers were named to the inaugural list of Front Office Sports Best Employers in Sports and are the only team in Minor League Baseball to be named to the list. In 2022 the Timber Rattlers were selected for the Freitas Award over the other 59 teams on the ‘Single-A’ level of Minor League Baseball, including both High-A and Low-A. 

Job Summary
The Hospitality Operations Manager (HOM) duties consist of ensuring the stadium always provides food and beverages of outstanding quality along with an appropriate selection and the proper amount during baseball and banquet events.  The HOM will oversee and coordinate with the F & B team and event planning department of all game day picnics and banquet events to ensure our standards are exceeded. The HOM will be responsible for hiring, training, coaching, disciplining and scheduling picnic staff and oversight of picnic areas and employees.  In addition, the HOM will be responsible for the look, feel, and cleanliness of picnic and food service areas that meet our standards.  This all includes assisting with kitchen prep and cooking for both banquets and baseball.

Responsibilities will also include assisting other departments when requested or needed.  All job tasks should be performed in compliance with the philosophy, policies, goals, and budget of the Wisconsin Timber Rattlers/ Diamond Baseball Holdings (DBH).

·         Prefer candidate to have a bachelor’s degree in hospitality or management

·         Valid Serv-Safe manager certification (can take exam upon hiring)

·         Previous experience in the hospitality industry and willingness to learn new procedures with a positive attitude, and enjoy working in the hospitality industry

·         Good organization and management skills while working well under pressure and in stressful, fast-paced situations

The HOM will need to work games and banquet events including evenings, weekends, or holidays that games or events are held (up to 12+ hours per day at times). Proper communication within the department for time off is expected as well as keeping company calendar up to date. 

Meeting attendance is required for the following meetings:

·         Weekly staff meeting – Tuesday’s at 9:30 a.m.

·         Bi-weekly F & B meeting – meeting time depends on events 

·         Baseball pre-game meetings – every game day, meeting time depends on game time

·         Baseball picnic meetings- following weekly staff meeting on Tuesday’s 

·         Establish policies and procedures in-line with the philosophy of the Wisconsin Timber Rattlers to provide superior food and beverage product along with superior service keeping up with local and current trends.

·         Create and price menus to provide customers with a varied selection to allow for a variety of meal options and help build recipes maintaining a reasonable food cost.

·         Order concession/picnic items to ensure all products are available for each game, primarily US Foods and Boelter - this will include planning for deliveries and putting away products using FIFO method, updating order guides, and ordering on time.

·         Hire, train, schedule and supervise about 30-50 picnic and concessions staff while maintaining proper labor cost margins and ensuring staff is teamwork oriented.

·         Control and count inventory and manage product waste including updating usage and waste forms.

·         Helping ensure that all kitchen equipment works and is maintained properly.

·         Maintain a clean and safe facility for everyone that enters the complex, from fans to staff following WI state health department guidelines. 

·         Proficiency in Microsoft Word and Excel, and able to work with our Genius POS platform, including recipe building, pricing structures, inventory tracking, and daily sales reporting.

·         Work with event planning to ensure all events (Baseball, Banquets, & Special Events) are coordinated and all expectations are met.

·         Schedule food and beverage personnel to allow for maximum efficiency with maximum coverage and service.  

·         Assist with the closing of the stadium after each game ensuring all doors in food and beverage areas are secured. 

·         Assist with kitchen prep and cooking for both banquets and baseball

·         Maintain and update database as needed including contacts, notes, etc.

·         Entertain fans at ballgames making them feel comfortable and excited to be a part of the Wisconsin Timber Rattlers experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.