JOB SUMMARY:
The Group Sales Account Executive builds, strengthens, and maintains authentic relationships with individuals and businesses through in-person, phone, text, and email communication. This role is responsible for generating ticket revenue through the sale of single-game, group, and season ticket packages for the Utah Jazz.
DUTIES & RESPONSIBILITIES:
- Drive ticket revenue for the organization by meeting or exceeding annual ticket sales goals.
- Build and maintain relationships with prospects, clients, group leaders, and account holders.
- Schedule appointments with prospects and clients, prioritizing relationship development and long-term engagement.
- Manage the execution of group experiences and ensure group leaders have the information, resources, and support needed for game day.
- Meet with clients during games to further strengthen relationships and enhance the guest experience.
- Assist with group game-day responsibilities and Delta Center events as assigned.
- Deliver personal, creative, timely, and high-quality service to clients.
- Support account renewal, upgrade, and add-on efforts to help achieve departmental and organizational goals.
- Respond to, resolve, and document client requests and concerns while maintaining a high standard of customer service.
- Assist in developing and implementing customized programs, benefits, and events for the season ticket account base.
- Support the broader sales, service, and marketing functions and objectives of the organization.
- Maintain accurate and detailed CRM records in accordance with organizational standards.
- Collaborate with team and arena departments—including food and beverage, parking, facility operations, ticket sales, game operations, marketing, and corporate partnerships—to deliver premier entertainment experiences for season ticket account holders and other guests.
- Contribute positively to a winning culture by being a respectful, dependable, and collaborative teammate.
- Protect the legal, financial, and ethical well-being of the organization.
- Embrace opportunities to learn, teach, and lead.
- Adapt to change while demonstrating tenacity and resilience.
- Perform other duties as assigned.
COMPETENCIES:
- Builds strong customer relationships and delivers customer-centric solutions that are creative, thoughtful, and effective.
- Collaborates with teammates and partners across the organization to achieve shared objectives.
- Pursues new opportunities and navigates challenges with urgency, energy, and enthusiasm.
- Handles conflict effectively and views challenging situations as opportunities to create service solutions.
- Demonstrates self-awareness through feedback and reflection, actively seeking opportunities for growth and improvement.
QUALIFICATIONS:
- Bachelor’s degree or an equivalent combination of education, training, and experience.
- One to three years of sales experience, preferably in ticket sales, sports, entertainment, hospitality, or a related industry.
- Demonstrated ability to establish rapport with colleagues and build strong professional relationships.
- Detail-oriented, self-motivated, flexible, engaged, energetic, outgoing, and resilient.
- Strong written and verbal communication skills, including the ability to manage conflict effectively.
- Strong analytical, creative problem-solving, decision-making, organizational, and prioritization skills in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Word, Excel, Access, and Outlook.
- Experience with CRM and inventory management software is preferred.
- Ability and willingness to work a flexible schedule, including extended hours, evenings, weekends, holidays, and on-call responsibilities as needed.
PHYSICAL DEMANDS:
- Ability to communicate effectively, both verbally and in writing.
- Ability to observe, inspect, estimate, and assess situations and environments.
- Ability to sit, stand, bend, walk, and climb stairs for extended periods.
- Ability to lift up to 20 pounds.
The Utah Jazz provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Utah Jazz reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.