Event Manager

Event Manager – Amerant Bank Arena & FTL War Memorial

• Organization: Florida Panthers Hockey Club
• Department: Event Services
• Reports To: Director, Event Services
• FLSA Status: Exempt (Salaried)
• Employment Type: Full-Time
• Location: Amerant Bank Arena, Sunrise, FL & FTL War Memorial, Fort Lauderdale, FL — On-Site
• Schedule: Flexibility required for evenings, weekends, and holidays; on-call to build shows when not at the facility

Position Overview

The Florida Panthers and Amerant Bank Arena are seeking a dynamic, high-energy, and dedicated individual to serve as the Event Manager, Event Services.

In this role, you will collaborate with various departments, including hockey operations, promoters, Amerant Bank Arena security, building operations, sales, front-line employees, and third-party vendors.

The Event Manager is responsible for managing, monitoring, and supervising the logistical planning and execution of all assigned arena events. This role oversees all operational aspects for Panthers Hockey, concerts, family shows, religious events, sporting events, ice shows, corporate shows, and any other activities scheduled at the venue.

Essential Duties & Responsibilities

• Manage relationships between Amerant Bank Arena, the Florida Panthers, War Memorial Auditorium, clients, promoters, partners, and vendors
• Develop and build events from production notes and other forms of communication
• Thoroughly disseminate event information to appropriate departments through meetings, event sheets, and walkthroughs of the building
• Compose outlines detailing all event setup needs, including venue access, security, and show run times
• Assemble show costs for billing and settlement in advance of events
• Schedule rigging and labor for show load-in, performance, and breakdown as requested by the promoter
• Develop and consistently execute standard operating policies and procedures
• Create on-sale and facility maps using AutoCAD, including all pertinent operational information for events
• Participate in, and occasionally conduct, regular departmental meetings to communicate relevant information to staff
• Build and maintain high team morale, fostering a positive, upbeat work environment
• Ensure facility safety, readiness, and client satisfaction while safeguarding the arena's interests and enforcing all necessary facility policies
• Participate in production walkthroughs and meetings for future events as requested by the Programming department
• Provide event estimates for potential and confirmed events as requested
• Conduct physical inspections of all areas of the arena to ensure proper setup and patron safety
• Notify the VP, Facility Operations or Sr. Manager, Facilities of any equipment in need of repair or replacement
• Interact with the Guest Experience department as needed, addressing and resolving stressful guest conflicts in a time-critical manner
• Collaborate with the Box Office on house scaling, production kills, and show builds
• Act as Manager on Duty when a senior executive is not present
• Demonstrate excellent communication skills and the ability to juggle multiple high-priority tasks
• Perform other duties as assigned

Qualifications

• Bachelor's degree from an accredited four-year college or university preferred
• Minimum of 3 years of event management or venue operations experience required
• Ability to work evenings, weekends, and holidays, and be on-call to build shows when not at the facility
• Strong project management and organizational skills with an emphasis on attention to detail, prioritizing tasks, and managing multiple projects on time and within budget
• Exceptional interpersonal skills with the ability to navigate internal departments and external organizations to build relationships and gain support; strong teamwork and collaboration skills required
• Knowledge of facility management principles, building operations, and safety requirements
• Familiarity with fire and safety codes, health codes, and ADA requirements
• Ability to think creatively, work independently, be self-directed, and show initiative
• Strong verbal and written communication skills with an emphasis on business writing
• Proficiency in MS Office (Excel, PowerPoint, Word) and MS Outlook
• Working knowledge of AutoCAD required; advanced AutoCAD ability preferred

Position Type / Expected Hours of Work

This is a full-time exempt (salaried) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.