End User Support Technician

THE CHALLENGE: 

• Provides daily IT support and resolves technical issues for Manila-based employees efficiently.
• Maintains and manages all end-user workstations — including checking, analyzing, troubleshooting, and resolving PC hardware and software problems.
• Delivers software and application support: installing, resetting operating systems, deploying applications, and configuring software across all departments.
• Manages tickets in Jira and ServiceNow for both Manila Office and global tasks, ensuring timely responses and resolution.
• Administers user accounts: creating, modifying, and removing Active Directory accounts, RTS accounts, and user access across instant messaging and business applications.
• Supports network connectivity and office printing infrastructure.
• Sets up, configures, and deploys workstations and devices for all departments.
• Supports IT security requirements including password management, antivirus management, and endpoint protection.
• Serves as the first point of contact for technical support across the business, resolving hardware and software issues promptly.
• Manages day-to-day IT operations including asset inventory and management, procurement coordination, and Active Directory administration.
• Collaborates effectively with global IT and development teams to support our international operations.
• Minimizes business downtime by ensuring all reported issues are tracked, followed through, and resolved completely.
• Works with Microsoft technologies including Windows 10, Office 365, Azure, and Intune.
• Uses antivirus tools and IT asset management systems confidently.
• Communicates clearly and professionally, takes ownership of issues, and delivers consistent follow-up without requiring constant supervision.

YOUR PROFILE: 

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related field.
• At least 1 year of relevant IT support experience.
• Strong knowledge of WAN/LAN, PC troubleshooting, repair, installation, and upgrades.
• Basic experience in system administration, monitoring, documentation, and reporting.
• Strong English communication skills (verbal and written) are a must, as the role provides support to global stakeholders.
• Exposure to Azure, Endpoints, AWS, Active Directory, M365 is an advantage.

At Datacentric, we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!