Coordinator, Ticket Sales

Ticket Sales Coordinator

• Organization: Florida Panthers Hockey Club / Sunrise Sports & Entertainment
• Department: Ticket Sales
• Reports To: Director, Ticket Sales
• FLSA Status: Exempt (Salaried)
• Employment Type: Full-Time
• Location: Amerant Bank Arena, Sunrise, FL — On-Site
• Schedule: Flexibility required for evenings, weekends, and holidays

Job Summary

Sunrise Sports & Entertainment is seeking an organized and energetic professional to be a core member of the Ticket Sales & Service department. The Ticket Sales Coordinator will support various Sales departments including Premium Sales, Business Development, Group Sales, Inside Sales, and Concerts & Events. This role will assist in developing and executing initiatives to support the department's goals by managing workflows, coordinating marketing campaigns, and supporting data review, lead lists, and prospect pipelines.

In addition to core coordinator duties, this role will play a key part in strengthening the department's data and reporting capabilities, partnering closely with the Business Intelligence Team to translate raw sales data into actionable insight. The Ticket Sales Coordinator also executes game night initiatives for Group Sales including event setup and fan experiences. The ideal candidate is a great communicator, proactive problem solver, comfortable working with data, and a positive, collaborative team player.

Job Functions

Specific duties include but are not limited to:

• Ticketing Lifecycle Management: Apply working knowledge of the annual ticketing cycle — pricing, inventory allocation, on-sales, renewals, and fulfillment — to support Sales department planning and execution
• Administrative Support: Serve as the primary liaison for the Ticket Sales department, managing internal documentation, project timelines, ticket inventory and allocations, post-event recaps, and sales reporting
• Data Analysis: Utilize Salesforce, SeatGeek, Tableau, and Unify to manage data, identify new leads, build buyer profiles, and redistribute leads as necessary
• Sales Reporting & Insights: Compile and distribute weekly reporting on sales pipeline activity across all Sales sub-departments; provide leadership with data-driven observations and recommendations to support decision-making
• Marketing Collaboration: Manage all Sales-related marketing requests — including Creative, Email, Social, and Broadcast — ensuring alignment with sales campaigns and timely delivery
• Event Coordination: Coordinate and execute group ticket packages and sales-driven initiatives that enhance the fan experience and drive revenue
• Concerts & Events: Support concerts and special events by coordinating pricing, event details, and on-sale logistics for Amerant Bank Arena and War Memorial Auditorium
• Sales Materials: Prepare sales materials, organize collateral, and provide input on creative assets for presentations and outreach; maintain and update sales content on Florida Panthers websites
• Industry Research: Conduct research on industry trends, best practices, and standards
• Special Projects: Assist with special projects and ongoing operational needs to improve efficiency and cross-departmental coordination
• Other duties as assigned

Qualifications

• Prior experience in Ticket Sales & Service strongly preferred; solid understanding of the annual ticketing lifecycle (pricing, inventory, on-sale, renewals, and fulfillment) preferred
• Background in marketing and project management strongly preferred
• Comfort working with data and drawing insight; experience with reporting, analytics, or CRM tools (e.g., Salesforce, Tableau) a plus
• Excellent written and verbal communication skills
• Strong attention to detail and excellent organizational skills
• Exemplary customer service skills
• Proficiency in Microsoft Office Suite
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude
• Ability to work under pressure, manage fluid deadlines, and complete tasks in a timely and efficient manner
• Results-oriented; takes initiative in a highly collaborative environment

Position Type / Expected Hours of Work

This is a full-time exempt (salaried) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.