The Coordinator, Food & Beverage is responsible for the day-to-day coordination and execution of food and beverage operations across VyStar Ballpark, including concession stands, portable carts, bars, group and picnic areas, suites, club spaces, and private event venues. This role ensures that every guest, from the family in general admission to the suite holder, receives fast, friendly, high-quality food and beverage service that reflects the Jumbo Shrimp brand and drives guest satisfaction, per-cap spending, and revenue. This is a high-energy, guest-facing position that requires exceptional organizational ability, a passion for hospitality, and the ability to thrive in a fast-paced, event-driven environment.
Responsibilities
• Coordinate food and beverage service across all ballpark points of sale, including concession stands, portable carts, bars, group areas, suites, and club spaces, on game days and non-game events
• Work with Food & Beverage leadership and the entire Food & Beverage department staff to oversee all food and beverage requirements throughout the ballpark
• Serve as a primary point of contact for food and beverage needs throughout each event, ensuring guest, staff, and stand needs are met promptly and professionally
• Oversee setup, breakdown, and replenishment of concession stands, portable carts, bars, buffets, and catering packages throughout the ballpark
• Monitor inventory levels across all stands and service areas during events and coordinate restocking with kitchen and warehouse staff as needed
• Monitor lines and speed of service during events, redeploying staff and resources to high-volume areas as needed
• Ensure consistent adherence to food safety standards, alcohol service policies, and Florida health regulations
• Supervise and support part-time and seasonal F&B staff on event days, including stand leads, cashiers, cooks, vendors, bartenders, servers, and suite attendants; serve as primary point-of-contact for NPO’s
• Assist in scheduling, training, and onboarding of game-day food and beverage staff
• Communicate pre-event briefings to F&B staff, including menu and pricing updates, stand assignments, special requests, and service expectations
• Foster a positive, guest-first team culture rooted in professionalism and accountability
• Support strong relationships with group, suite, and premium accounts and corporate partners by delivering consistent, high-quality food and beverage service
• Proactively anticipate and fulfill guest needs, resolving service issues with urgency and poise
• Collaborate with the corporate partnerships, group sales, and premium sales teams to execute custom hospitality packages, group outings, and activations
• Gather and communicate guest feedback to Food & Beverage leadership to inform menu development, service enhancements, speed of service, and account retention
• Assist in managing F&B inventory ordering, tracking, and reconciliation across concessions, bars, and premium areas
• Process and verify group, suite, and catering orders, ensuring accuracy against guest agreements
• Support end-of-event reporting including stand sales summaries, cash and POS reconciliation, waste logs, and labor tracking
• Help identify opportunities to improve speed of service, upsell, and grow per-cap revenue across the ballpark
• Coordinate F&B logistics for non-baseball events hosted at VyStar Ballpark (concerts, corporate events, private rentals)
• Collaborate cross-functionally with operations, guest services, and catering teams to ensure seamless event execution
• Stay knowledgeable on events around the ballpark, POS system updates and troubleshooting, as well as any updates from upper management on procedure and policy.
• Comply with all State and City Licensing Authorities.
Qualifications/Requirements
• Bachelor's degree in Hospitality Management, Business, or a related field is preferred
• At least 1 year of experience in food and beverage, hospitality, catering, or event operations — experience in sports, entertainment, or venue settings strongly preferred
• Demonstrated ability to supervise staff and lead service teams in a high-volume environment
• Strong interpersonal and communication skills; comfortable working with a wide range of guests, from families and groups to VIP and corporate clientele
• Excellent organizational skills with the ability to manage multiple priorities simultaneously on event days
• Results oriented individual with the ability to multi-task, manage multiple projects on time and within budget.
• Sound technical skills to include proficiency with Microsoft Suite programs and POS systems.
• Flexibility to work evenings, weekends, and holidays in accordance with the Jumbo Shrimp game and event schedule (approximately 75+ home dates)
• Ability to stand and walk for extended periods, move through venue spaces quickly, and occasionally lift items up to 40 lbs
NOTE: All the essential functions of this position are not necessarily described in this description.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.