Club Level Concession Food Prep

Job Title: Club / Concession Prep
Department: Food and Beverage
Reports To: Club Concessions / Concessions Manager
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena

Organization Overview:

The Florida Panthers are a community focused organization led by an authentic management team that served our country and now serves the South Florida community. The organization is on the rise and is experiencing success both on and off the ice. Led by General Manager Bill Zito, the Panthers have had of their best seasons in recent history. The organization is experiencing phenomenal growth and our revenue is at an all-time high. The organization is expanding inside and outside of Amerant Bank Arena via the renovations of the Champions Club Level, the Panther Land store, and The Preserve Club in the arena and the FTL War Memorial in downtown Fort Lauderdale.  The state-of-the-art ice facility features two regulation-size rinks, new team practice rink with stadium seating, and a 4000-capacity music theatre for live entertainment. The future is bright, and we are very proud of what we are building in South Florida.

Job Summary:
Preps are responsible for providing an excellent guest experience with their focus on getting the food and beverage orders to the front line. The prep is the go between for the cashiers taking orders and cooks making the food. It is a very fast-paced job with interactions with all staff and with the customers. This is a part-time, event-based position located within the Food and Beverage Department of the Amerant Bank Arena. Hours for this position fluctuate depending upon the event schedule.

Job Functions:
Specific duties included but are not limited to:

• Interact with the cooks and cashiers
• Greet guests in a warm and welcoming manner
• Work with team members during the event to ensure excellent customer service standards are met
• Expedite guest food orders promptly at concession stands and/or portables
• Assist with pre-evet setup including stocking product and setting up cashier/prep stations.
• Thoroughly complete all station breakdown responsibilities
• Practice proper product control and handling of all inventory and equipment
• Partner with other team members to ensure food and beverage quality
• Assist in preparation of food items
• Understand and follow all Health Department Food & Safety regulations
• Maintain organization and cleanliness of all areas within the concession stand.
• Be comfortable with the arena and know how to navigate personally, as well as, assist guests
• Support any other Food & Beverage department as needed
• Other tasks as assigned by supervisors and managers

Qualifications:

• Must be a minimum of 18 years of age
• Previous customer service experience a plus
• Ability to work in a fast-paced environment in which guest satisfaction is always the goal
• Strong inter-personal skills; establishing and maintaining productive relationships with fellow workers and supervisors
• Must be extremely organized and detail oriented with the ability to multi-task
• Must be able to perform physical requirement of the position, including bending and/or lifting to 50lbs and standing/walking for extended periods of time without sitting
• Must possess and positive attitude and strong work ethic. Must have a “team-first” mentality with an eagerness to learn
• Must be able to work in an environment where the noise level is generally high, crowd traffic is heavy, temperatures are variable – usually cold, and lights are bright or dark with occasional exposure to flashing lights and pyrotechnics

 Position Type/Expected Hours of Work:

This position is a non-exempt position. Must be able to work flexible hours including nights, weekends and holidays.

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