The Quad Cities River Bandits are the High-A affiliate of the Kansas City Royals.
The River Bandits are looking to hire an Assistant General Manager (AGM) tasked with helping run the day-to-day operations of the organization and overseeing the organization’s sales efforts. Our new AGM will be a key part of the executive team leading the River Bandits’ front office.
Primary Job Duties Include but are not Limited to:
- Increase revenue through ticket sales and corporate partnerships
- Manage ticket sales, employees, and systems
- Communicate with clients
- Coordinate with multiple departments for execution of client needs
- Ensure that customer service and experience are top priorities
- Encourage and instill top level customer service in employees
- Coordinate with Director of Finance on revenue reporting in managed departments
- Conduct sales and marketing meetings and meet with sales staff on a one-on-one basis
- Assist in the development of marketing strategies on sales for hospitality and game day tickets
- Learn the strengths & weaknesses of each sales representative, and guide them
- Track weekly, monthly, annual sales
- Ensure our ballpark is clean and ready for all home games and special events
- Oversee ballpark operations department’s full-time staff, projects, and workflow.
- Assist with ballpark operations department functions as required, including installation of ballpark signage and working with staff leads for scheduling of part-time staff for ushers, parking, and cleaning.
- Negotiate with local businesses for repairs and work in and around the ballpark
Other Job Duties include but are not limited to:
- Assist General Manager with team related operations
- Oversee Special Events department in relation to staff scheduling and execution
- Oversee the internship program in conjunction with the General Manager
- Represent organization at community/business events
- Assist other staff member for projects and/or event operations
- Assist in sales and execution of field rental events and other non-baseball special events
- Oversee the execution of sales-related functions of food & beverage
- Tarp Pulls
Technology Skills:
- Office Suite-Microsoft Office
- Glitnir Ticketing & CRM System or similar software
- Knowledge of Square Point of Sale or similar POS system
Knowledge:
- Management
- Baseball Operations
- Digital marketing systems
- Sales and Marketing
- Customer Service
Skills:
- Multi-tasking and have flexibility in terms of daily schedule
- Extensive internal and external communication
- Directing external conversation to connect client needs with organization’s opportunities
- Negotiation
Abilities:
- Time Management
- Leadership (giving direction and leading by example)
- Outgoing personality (willing to talk to people without having spoken to them before)
- Willingness to learn new systems and learn about systems
- Willingness to learn about the community’ major players (people, events, and organizations)
Work Activities:
- Creating revenue
- Supervising staff
- Communicating with external and internal contacts
- Guiding strategic department changes
- Executing client needs
Context:
- 40 hours per week in the off-season; 70-80 hours per week during the baseball season
- High levels of communication
- Working indoors at the ballpark for most office hours
- Outside in the elements for games
- Fast-paced environment with ability to think quickly and communicate internally and externally
- Strong organization skills to handle needs of clients and complete tasks that change frequently
Education and Experience:
- High School Degree or equivalent
- Bachelor’s Degree in related field preferred
- 4-6 Years sports-related management experience
Work Styles:
- Attention to detail
- Integrity
- High stress tolerance
- Dependability
- Continual Growth
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital status, or any other protected class. We strongly encourage applications from those who have proudly served our country in uniform.